Investing in Cloud Technology to Enhance Efficiency and Collaboration
We are pleased to announce the successful migration of our workflow management platform to BigHand Workflow Management Professional Plus in the cloud, enhancing the way we manage work across our offices while strengthening efficiency, collaboration and client service.
As part of our ongoing investment in technology and operational excellence, we have transitioned from our previous on-premises system to a modern cloud-based platform designed to support the way we work today and into the future.
Working closely with BigHand, a solutions technology company for legal professionals, we undertook a comprehensive review of our existing workflows, simplifying processes, removing unnecessary complexity and creating a structure that better reflects the needs of our teams. The new platform provides a consistent approach to managing both dictated work and task-based requests, helping colleagues collaborate more effectively across departments and office locations.
The move to the cloud has reduced our reliance on internal infrastructure while strengthening business continuity, resilience and flexibility. It also provides greater visibility of workflow management, enabling work to be allocated and progressed more efficiently and supporting a smoother experience for both colleagues and clients.
Cairan Trotman, Operational and Finance Manager, said:
"The move to BigHand Cloud has provided a modern, scalable platform that supports the way we work today, while giving us the flexibility and resilience needed for the future.
The project was delivered smoothly, with minimal disruption to our users, and has strengthened our commitment to providing efficient and client-focused legal services. These improvements support our ongoing focus on “Valuing Clients. Delivering Results” by enabling our teams to work more effectively and deliver an even better experience for our clients."
The benefits of the new platform are already being realised across our business. Improved workflows, enhanced task management and greater operational resilience are helping us work more consistently across all office locations, supporting faster turnaround times and enabling us to continue delivering the high standard of service our clients expect.
This investment represents another important step in our commitment to continuous improvement. By embracing technology that aligns with our operational needs and future ambitions, we are building a stronger foundation for growth while ensuring we continue to provide efficient, effective and client-focused legal services.